Smart Assistant Guide: faster answers on importing cars from Korea
A practical guide to EIMCAR Smart Assistant: where it appears, how to pin context, use quick prompts, and reach a manager when needed.
Smart Assistant is EIMCAR's built-in helper on catalog and inspection pages. It answers questions about selection, checks, and importing cars from Korea.
The assistant adapts to the page you are on: on a car detail page it focuses on that vehicle, and during inspection it focuses on your order. You can resume the conversation later and jump back into the same topic.
This guide explains how to open the chat, use quick suggestions, and request a manager when needed.
TL;DR
- Open the assistant from the floating button on catalog and inspection pages.
- Pin a context (general, car, or order) to get more precise answers.
- Use quick suggestions to start common topics in one click.
- Request a manager for complex cases when the option is available.
- When you return, the assistant helps you pick up where you left off.
Context
Smart Assistant is available to signed-in users and shows up only where it is most useful: the catalog and inspection flow. It does not open automatically - you control when to start.
You can keep separate conversations by context, which makes it easier to track questions about a specific car versus a broader topic.
Details
- Open the chat using the floating button in the lower right corner.
- Choose a context in the header: general, this car, or your order.
- Tap quick suggestions to start a typical scenario (pricing, timing, documents, shipping).
- Ask in your own words - the assistant continues within the selected context.
- If needed, request a manager and pass the context so you do not have to repeat yourself.
What it means for buyers importing from Korea
You get faster, more focused answers about costs, timelines, inspection steps, and risks. Context-aware threads keep topics separate, and manager handoff helps with cases that need human review.
What to do
- Start from the catalog to discuss a specific model: Open catalog.
- Estimate the import cost right away: Import calculator.
- If you want a full process overview, use: How it works.
Sources
- https://eimcar.ru/
- https://eimcar.ru/how-it-works
- https://eimcar.ru/catalog
- https://eimcar.ru/contacts
